Market Fresh is committed to providing an accessible shopping and working environment for all customers, employees, applicants, suppliers, and visitors in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
We are committed to identifying, removing, and preventing barriers to accessibility and to meeting accessibility requirements in a timely manner.
Feedback
Market Fresh welcomes feedback regarding the accessibility of our goods, services, facilities, and customer experience.
Feedback can be provided through any of the following methods:
- In person at our store location
- By telephone (519-823-8046)
- By email (info@marketfreshguelph.ca)
- By written correspondence or letter mail
- Through our website contact form
- Via direct message on our social media channels (Instagram, Facebook, and TikTok)
We will review all accessibility feedback and respond where appropriate.
Accessible Formats and Communication Supports
Upon request, Market Fresh will provide or arrange for accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost.
We will consult with the individual making the request to determine the suitability of an accessible format or communication support.
Service Animals and Support Persons
Persons with disabilities who are accompanied by a service animal or support person are welcome at Market Fresh in areas open to the public.
Service animals must be clearly identifiable as such (for example, through a vest or harness), or the individual may be asked to provide documentation from a regulated health professional confirming that the animal is required for reasons related to a disability.
Service animals may be restricted from certain food preparation areas where prohibited by food safety legislation. Where this occurs, Market Fresh will work with the individual to identify alternative means of providing service.
Temporary Disruptions
In the event of a planned or unexpected disruption to accessibility features or services, Market Fresh will notify customers as soon as reasonably possible. Notices will include information regarding the reason for the disruption, the anticipated duration, and any alternative facilities or services that may be available.
Contact Us
If you require accessible formats, communication supports, or wish to provide feedback regarding accessibility at Market Fresh, please contact us using any of the methods listed above.
Market Fresh is committed to continuous improvement in accessibility and inclusion for all members of our community.
